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Automatic messaging for your customers

When something happens in your business, Message Flow sends your customer a message, and brings their reply back to your team.

Request early access See how it works

An example: a new booking for Ava Patel arrives in your booking system. Message Flow sends Ava a WhatsApp message confirming Tuesday 13 October at 10:30am. Ava replies “YES, see you then”, and her reply appears in your team inbox.

How it works

Four things happen for every message. You set them up once, then they run on their own.

  1. Something happens

    A customer books, an order ships, an invoice goes out. Your software already knows.

  2. Message Flow writes it

    Their name, the time and the other details go in by themselves.

  3. WhatsApp, or a text

    It arrives on WhatsApp. If WhatsApp can’t deliver, a text goes instead.

  4. Replies come to you

    They land in one inbox that anyone on your team can answer.

Your side of the conversation

This is Message Flow. Every message you send and every reply you get, in one place your team shares.

The picture shows the Conversations screen: a list of customers’ replies, newest first, and Ava’s conversation open, with your booking confirmation marked as read, her reply, and a team member answering by WhatsApp.

  1. Every reply in one list Replies from all your customers, newest first, whichever channel they came from.
  2. See where each message got to Every message you send shows whether it was delivered, read or failed.
  3. Reply from the same screen Answer any customer here, and pick the channel your reply goes by.

What you could send

If your software knows it happened, your customer can hear about it. A few examples:

Why it’s worth switching on

  • Fewer phone calls

    Customers hear about changes before they think to ring.

  • Nobody left out

    WhatsApp first, and a text when WhatsApp can’t deliver.

  • Replies don’t get lost

    One inbox that your whole team can answer from.

  • Runs day and night

    Each message goes the moment something happens.

  • You’ll know it arrived

    See when it’s delivered, and when it’s read on WhatsApp.

  • Opt-outs handled

    Customers reply STOP, and the messages stop.

Set it up yourself. No code.

If your software can send a webhook, you can connect it in three steps. Not sure? Ask us and we’ll check.

  1. Copy your Message Flow link

    Each automation gets its own link.

  2. Paste it into your software

    Most booking, online store and invoicing systems have a place for it.

  3. Send a test and switch it on

    Write your message using the details from the test, then switch it on. New WhatsApp messages need WhatsApp’s approval first.

Questions people ask

Can’t see yours? Ask us when you request access.

Do I need a developer to set it up?

Usually not. Message Flow gives you a link to paste into your software’s settings, where it’s often called a webhook. Send a test, write your message and switch it on. Not sure your software can do it? Ask us and we’ll check.

What if my customer doesn’t use WhatsApp?

Choose WhatsApp with a text as backup. If WhatsApp can’t deliver, Message Flow sends a text instead, automatically. You can also send by text only, by WhatsApp only, or both.

Can customers reply?

Yes. Replies arrive in one shared inbox, where anyone on your team can read them and answer by WhatsApp or text.

How do customers stop the messages?

They reply STOP, and Message Flow stops messaging them, on WhatsApp and by text.

Which software does it work with?

Any software that can send a webhook when something happens. Most booking, online store, job management and invoicing systems can. Tell us what you use and we’ll let you know.

What does it cost?

We’re finalising pricing. Request early access and we’ll send it to you with your suggested setup.

Request early access

Tell us what you’d like to send. We’ll reply by email with how Message Flow would work for your business. No sales calls.

  • WhatsApp and text from one place
  • Replies in one inbox for your team
  • Set up without writing code

A sentence or two is plenty, at least 20 characters.